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Last updated: Jan 11, 2025

Welcome to Arabian Flower Tourism L.L.C (referred to as “AFT”, “Company”, “we”, or “us”). At AFT, we are committed to protecting and respecting your privacy. This Privacy Policy outlines our policies and procedures on the collection, use, disclosure, and transfer of your information when you use our services. By using our services, you agree to the collection, storage, and use of your information as described in this Privacy Policy.

DEFINITIONS

  • Account: A unique account created for you to access our services or parts of our services.

  • Affiliate: An entity that controls, is controlled by, or is under common control with a party.

  • Application: The website or software program provided by the Company, accessed or downloaded by you on any electronic device.

  • Company: Arabian Flower Tourism L.L.C.

  • Country: Refers to the United Arab Emirates.

  • Device: Any device that can access the service, such as a computer, cell phone, or tablet.

  • Personal Data: Any information that relates to an identified or identifiable individual.

  • Service: Refers to the application and services provided by the Company.

  • Service Provider: Any natural or legal person who processes data on behalf of the Company.

  • Third-party Social Media Service: Any social network or website through which a user can log in to access our services.

  • Usage Data: Data collected automatically, such as the duration of a visit or pages accessed.

  • You: The individual using our service or the legal entity they represent.

INFORMATION COLLECTED

1. Personal Data

To use our services, you may need to provide personal information, including but not limited to:

  • Full name

  • Email address

  • Phone number

  • Address, city, state, ZIP/postal code

  • Passport details

  • Travel details, such as flight and hotel bookings

  • Payment information

You have the option to not provide certain information; however, this may limit your access to some of our services.

2. Usage Data

We collect information automatically when you use our services, such as:

  • IP address

  • Browser type and version

  • Pages visited and time spent

  • Device information, including operating system and browser type

3. Information Collected via Application

With your permission, we may access your device’s:

  • Camera or photo library (for uploading documents like passport copies)

You can enable or disable access to this information in your device settings.

USE OF INFORMATION

We may use your information for the following purposes:

  • To provide and maintain our services

  • To process bookings, visa applications, or other travel-related requests

  • To communicate with you regarding updates, promotions, or services

  • To improve our services and user experience

  • To comply with legal obligations

INFORMATION SHARING

Your information may be shared in the following cases:

  1. Service Providers: To facilitate bookings, visa applications, or other services.

  2. Government Authorities: To process visa applications or comply with legal requirements.

  3. Legal Requirements: When required by law or to protect the rights and safety of our users and the Company.

  4. Affiliates: With our affiliates and trusted partners for service delivery.

RETENTION OF INFORMATION

We retain your personal data only as long as necessary to fulfill the purposes outlined in this Privacy Policy or comply with legal obligations. Usage data may be retained for a shorter period unless required for legal or analytical purposes.

TRANSFER OF YOUR DATA

Your data may be transferred to and processed in locations outside your jurisdiction, including countries with different data protection laws. We ensure that such transfers comply with applicable regulations and that your data is adequately protected.

INFORMATION SECURITY

We employ industry-standard security measures to protect your data. However, no system is entirely secure, and we cannot guarantee absolute security. Please use our services at your own risk.

ANALYTICS

We may use third-party services, such as Google Analytics, to analyze user behavior and improve our services. These services may collect data in accordance with their privacy policies.

PAYMENTS

We may use third-party payment processors to handle transactions. Payment details are processed directly by these processors and are not stored by us.

ACCESSING AND UPDATING PERSONAL INFORMATION

You can contact us to access, update, or delete your personal data. Requests will be processed within a reasonable timeframe, subject to legal or operational constraints.

CONTACT US

If you have any questions about this Privacy Policy, please contact us at: Arabian Flower Tourism L.L.C Email: [email protected]